Returns & Exchanges
Last Updated: January 19, 2026
At GRACEFUL SOLES LLC (“we,” “us,” or “our”), we want you to be completely satisfied with your purchase from our online store at zenify.rest. This policy outlines our rules for returns and refunds.
1. Return Eligibility
You may request a return under the following conditions:
The item is unused, in its original condition, and in the original packaging.
Your return request is submitted within 30 days of the item’s delivery date.
The product received is defective, damaged during shipping, or incorrect (we sent the wrong item).
Note: Certain items may be marked as non-returnable, such as digital downloads, personalized/custom-made products, or items clearly marked as final sale (e.g., clearance items). Please check the product description before purchasing.
2. Refund Process
Once we receive your returned item and inspect it:
Approved Refunds: Will be issued to the original payment method used for the purchase.
Processing Time: Please allow 3–7 business days for the refund to appear in your account after processing. The timing depends on your bank or payment provider.
3. Non-Refundable Situations
We generally cannot offer refunds in the following situations:
Items returned after the 30-day return window has expired.
Items that show signs of use, damage caused by the customer, or are not in their original packaging/condition.
Final sale items, including clearance or heavily discounted merchandise (unless defective/damaged/incorrect).
Original shipping and handling fees (unless the return is due to our error – e.g., we sent the wrong item or a defective/damaged item).
4. How to Initiate a Return
To request a return, please contact our Customer Support team:
Email: support@zenify.rest
Phone: +1 (762) 276-7169 (During business hours)
Please include in your request:
Your Order Number
The Reason for the return
Photos of the item (especially if defective, damaged, or incorrect)
Our support team will review your request and, if eligible, provide you with detailed return instructions and the return shipping address.
Our Contact Information:
GRACEFUL SOLES LLC
1880 Office Club Pointe, Suite 235
Colorado Springs, CO 80920
United States
support@zenify.rest
+1 (762) 276-7169
